Noorulla
Senior Technical Support Analyst @Ai Investor
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WORK HISTORY
Senior Technical Support Analyst @Ai Investor
Bengaluru, IN
Concentrix Service Pvt Ltd, Bangalore, India 1. Provided technical support to customers via phone, email, and in-person. Troubleshoot hardware and software issues, and payment related issue, cloud issues 3. escalate complex problems to senior team members or engineering team or quality team. Maintain high levels of customer satisfaction 5. through effective communication and problemsolving. Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments. reduced response time for tier 2 support tickets. Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions etc
EDUCATION
Manipal University Jaipur
Master of Business Administration - MBA
Himalayan University
Bachelor of Technology - BTech
ABOUT NOORULLA
Dedicated and results-driven Senior Technical Support Analyst with a robust skill set in…
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