Miriam Rego
Associate Director, Customer Engagement Operations, Global Risk Management @Bristol Myers Squibb
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WORK HISTORY
Associate Director, Customer Engagement Operations, Global Risk Management @Bristol Myers Squibb
Princeton, NJ, US
EDUCATION
NMAMIT
Bachelor in Engineering, Biotechnology
Rutgers University
Master of Business and Science, Drug Discovery and Development
SKILLS
ABOUT MIRIAM REGO
ABOUTOver the past 10+ years, I have gained extensive experience in defining and establishing a customer-centric vision, data-driven goals/KPIs, and enterprise-wide system/process improvements to streamline the end-to-end customer life cycle and exceed all customer success metrics.Career Impressions: Played an integral role in facilitating product launch meetings for the Lovenox Premier, Sevelamer, Lixi, Eloxatin AG, and Ferrlecit Premier brands, in addition to setting up a Kaizen event to reduce new customer set-up/manual order processing times. Managed and Lead a team of 17-25 staff comprising Leads, Supervisors, Specialists, and Analysts as the Head of Customer Care and Partner Logistics. Delivered a 94% reduction in outstanding expired returns credits and issued $78K in returns (valued at $188M) as the Reverse Logistics Lead in 2012, in addition to serving as the primary lead for processing Lemtrada credits and returns. Generated $6M in savings over 18 months by developing and executing robust solutions that consistently achieved KPIs (such as a change in returns policy).
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