Melissa Oscar
Client Services Manager @Bristol Myers Squibb
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WORK HISTORY
Client Services Manager @Bristol Myers Squibb
Global Client Services Manager over team of 20Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordinglyIncreased the candidates scheduled in 48 hours from 40% on average to 65% to 70% while maintaining lower headcount to support client costing plans over the course of 6 monthsReduced candidates scheduled over 72 hours due to business/hiring team requests from 35% on average to 10% by coaching best practices with the business over the course of 6 monthsManage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business acting in an advisory capacityPartner with senior client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives and enable AMS to plan aheadDevelop an effective sourcing and talent community strategy to meet the BU needs, working with the Sourcing Channel Consultant (if present on the account)Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitabilityTeam lead for interview scheduling team- Promoted to Client Services Manager May 2021Ensure that team members within both teams are meeting their required performance SLAs, productivity targets, and accuracy targets.Managing team members in different locations and worked to ensure constant engagement and open communication during global pandemic.Worked to streamline the process through process improvements including more detailed reporting.Rebuilt process reporting and client presentation weekly and monthly deck to ensure it focused on client needs and contract data to earn more business with the client. Ensure relationships between client and administration team maintains professionalism and exceeds expectations to ensure best client and candidate experience.
EDUCATION
The Ohio State University
B.A
SKILLS
ABOUT MELISSA OSCAR
Client Services Manager at AMS
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