Mirakol Smith Miles
Patient Advocate @Texas Health Action
Signup · Get unlimited contacts
WORK HISTORY
Patient Advocate @Texas Health Action
San Antonio, TX, US
Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services• Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP/PEP and/or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance/benefits, participating in community engagement and outreach, and scheduling appointments• Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs• Monitors issues affecting patient access, adherence, and/or retention in care• Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services• Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools• Acts as a liaison between local agencies with the functions and operations of the program• Interprets program guidelines, policies, and procedures for operations• Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation. Helps to establish and implement goals, objectives, policies, procedures, and systems for the clinic• Maintains confidentiality and HIPAA compliance according to the clinic’s policies and procedures; and• Performs related duties and fulfills responsibilities as required.
EDUCATION
The University of Texas at Austin
Bachelor of Arts, African and African Diaspora Studies
Cedar Valley College
N/A
ABOUT MIRAKOL SMITH MILES
As a multifaceted professional with extensive experience in case management, housing equity, and program coordination, I have honed my skills in diverse sectors including higher education and nonprofit organizations.My journey has allowed me to collaborate closely with C-level administrative faculty and staff, giving me a unique perspective and a wealth of knowledge in administrative excellence.Core Competencies:Case Management & Housing Equity: Expertise in advocating for equitable housing solutions and providing comprehensive case management services.Event Planning & Coordination: Demonstrated ability in organizing and executing successful events, with a keen eye for detail and a flair for creativity.Customer Service & Office Administration: A strong background in customer service and office management, ensuring smooth operations and excellent client experiences.Nonprofit Organization Support: Deep understanding of the nonprofit sector, including early childhood education, housing equity, and fundraising initiatives.Technology & Digital Proficiency: Proficient in Microsoft Office, Google Apps, and various social media platforms, and currently expanding my skills in UX Design through a Google certification program.Education & Continuous Learning:Bachelor of Arts in African and African Diaspora Studies: From the prestigious University of Texas at Austin, this multidisciplinary program has enriched my understanding of diverse cultures and histories.UX Design Certification (Ongoing): Currently pursuing a certificate in UX Design with Google, aiming to blend my passion for diversity, equity and inclusion, with my commitment to user-centered design and love for technology.Future Aspirations: Complete my poetry book and start my memoir. Get promoted at my amazing company. Start my own business helping women and girls with whom I have shared experiences.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.