Michael Carrillo

Clinic Administrator @Texas Health Action

Dallas, TX, US

As the manager of the clinic, I am responsible for overseeing the day-to-dayoperations and leading the administrative staff to ensure a smooth andefficient workflow. This includes implementing and enforcing clinicpolicies, procedures, and protocols to maintain compliance with regulatoryrequirements and uphold high-quality patient care standards. In addition, Ioversee patient scheduling, registration, and check-in processes to ensureaccuracy, timeliness, and excellent customer service. By providing guidanceand support to the administrative team, I strive to create a welcoming andefficient environment for both staff and patients. Overall, my goal is toensure that the clinic operates smoothly and efficiently while prioritizingpatient care and satisfaction. Attained 87% retention rate for contract pharmacy patient referrals. Efficiently met yearly patient volume goal within initial six months ofoperation. Directed development and implementation of new systems resulting inimproved patient wait times. Maintained patient satisfaction score of 95% for two consecutive yearsand expanded extensive network of contacts.

Texas State University

BBA

Jack C Hays Highschool

Diploma