Miquele Smith
Customer Success Manager, Enterprise Healthcare @Yext
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WORK HISTORY
Customer Success Manager, Enterprise Healthcare @Yext
EDUCATION
Azusa Pacific University
Master of Business Administration (M.B.A.)
Azusa Pacific University
B.S. Marketing, Business Marketing
ABOUT MIQUELE SMITH
I’m a Customer Success Manager with a unique blend of experience across enterprise SaaS, healthcare operations, and strategic account management. At the core of my work is a passion for elevating the customer experience and building long-term partnerships rooted in trust, value, and measurable outcomes.Most recently, I was a Strategic Customer Success Manager at Talkdesk, where I managed a $6.8M Healthcare & Life Sciences portfolio and achieved 115% net revenue retention. I collaborated with clinical and operational stakeholders to drive AI-powered product adoption, lead complex renewals, and proactively manage escalations. I take pride in being a consummate relationship builder—ensuring every customer feels supported, understood, and set up for lasting success.I’m now looking for an opportunity where I can continue driving customer growth, retention, and advocacy through strategic alignment, thoughtful engagement, and a commitment to outcomes!Core Strengths: Customer Success Strategy & Execution Enterprise SaaS (Healthcare, AI, CX) Net Revenue Retention (115% Achieved) Executive Stakeholder Engagement Expansion & Renewal Leadership Escalation Management Relationship-Centered Communication Cross-Functional Collaboration
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