David Campos
Senior Customer Success Manager, Enterprise @Yext
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WORK HISTORY
Senior Customer Success Manager, Enterprise @Yext
San Francisco, CA, US
Managed 20 of our largest healthcare clients (United Healthcare)- Obtained 100% retention rate and generated ~$4 million in opportunities.Yext\'s Digital Experience Platform helps businesses build digital experiences across any channel- Work with our largest Enterprise clients in the Health Care vertical- Responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform- Establish consultative and positive relationships with clients- Ensure client expectations are exceeded consistently- Drive upsell opportunities into Yext’s existing client base- Transition new clients into the company seamlessly and build consistent processes across all clients- Develop standard methodologies and process strategies- Understand client business goals and anticipate future needs to deliver optimal solutions- Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals- Conduct quarterly business reviews and check in points with key clients- Phenomenal communication skills and organized project managementElicit client feedback to act as internal advocate for our clientsCommunicate regularly with the customer to evaluate satisfaction
EDUCATION
Startup School Online
Certificate, Entrepreneurship/Entrepreneurial Studies
Product School
Product Management Certificate (PMC™), Product Management
San Francisco State University
Bachelor of Science in Business Administration, Finance
Stanford University
Certifcate, Machine Learning
University of Florida - Warrington College of Business
Master of Business Administration - MBA, Finance
Codify Academy
Certificate, Front-end Web Development
SKILLS
ABOUT DAVID CAMPOS
I am a Senior Customer Success Manager, Enterprise working with our largest healthcare clients at Yext - a leading Digital Experience platform (previously a first Customer Success hire at 2 YC companies). I have over 10 years of experience in customer success, sales, and product management, working with startups, enterprises, and investors across various industries and markets.As the 2022 Carta Customer Success Manager of the Year, I have delivered 116% of my ARR quota and 105% of my opportunity creation quota, closing over 245 deals and generating over $1 million in ARR upsells plus an additional ~$1 million ARR for teammates. I manage a portfolio of over mid-market and enterprise accounts, with a book value of over $10 million, and oversee the successful design, testing, launch, and management of Carta\'s platform and products. I also mentor, lead, and teach other customer success professionals and contribute to Carta\'s thought leadership and vision. My mission is to empower and enable my clients to optimize their equity and ownership strategies, achieve their business goals, and unlock their full potential.
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