Minhaj Ul Ameen Mohammed

IT Support Engineer @Ausgrid

Sydney, AU

Provided hands-on IT support for desktops, laptops, and end-user applications, ensuring minimal disruption to business operations.• Delivered customer-focused helpdesk assistance via face-to-face, phone, and remote support, resolving incidents efficiently and professionally.• Logged, tracked, and managed incidents and requests using the ServiceNow ticketing system, ensuring timely resolution and accurate documentation.• Deployed, configured, and maintained hardware and software across the organisation, including OS updates, security patches, and application troubleshooting.• Onboarded 30+ new starters, assisting with laptop setup, account access, and orientation support to ensure smooth first-day experiences.• Supported M365 environment, assisting with configuration, administration, and project work in collaboration with the Head of IT.• Monitored and supported network access, printing services, conferencing tools, and system security updates.• Escalated complex technical issues to higher-level support teams while maintaining clear communication and follow-up.• Performed asset management, including hardware procurement, deployment, tracking, and lifecycle management.• Conducted system audits and compliance checks to meet organisational and regulatory requirements.• Identified and suggested process improvements to enhance service delivery and IT operations.• Actively contributed to a positive technology culture by sharing knowledge, supporting colleagues, and promoting best practices.

Brindavan Institute of Technology and Science

Bachelor of Technology - BTech, Computer Software Engineering

Australian Institute of Higher Education

Master's degree, Business information systems (Cyber Security)