Mindy Smalley
Chargeback Specialist @Tsys
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WORK HISTORY
Chargeback Specialist @Tsys
Investigating the claim made by the cardholder, requesting additional documentation from the merchant where necessary.Investigate and resolve customer disputes in a timely and efficient mannerReview documentation submitted by customers and make decisions based on findingsResearch and analyze account activity to identify trends and potential fraudulent activityEscalate complex cases to senior staff or management as neededPrepare detailed reports of findings and present them to managementStay up-to-date on industry changes and updates to company policies and proceduresAssist with the development of departmental policies and proceduresHandle customer inquiries and complaints in a professional and courteous mannerMaintain confidentiality of customer informationMeet all deadlines set by managementPerform other duties as assigned
EDUCATION
Cayuga Community College
Associate's degree, Photography
Scrum inc
Certificate, Scrum@Scale Practitioner
Empire State University
Bachelor of Arts - BA, History
ABOUT MINDY SMALLEY
I’m a skilled Chargeback special working in non fraud cardholder disputes for visa and Mastercard. Skilled in Photography, Merchandise, Communication, English, and Adobe Photoshop. Strong community and social services professionals who graduated from Cayuga Community College with an associate\'s degree in Studio Arts/Photography and Suny Empire State College with a degree of Bachelors of Arts focused on History and History of Photography.
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