Darrell Watts
Associate Manager @Tsys
Fayetteville, GA, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
May 2016 — Present
Associate Manager @Tsys
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Mcdonough, GA, US
Managed departmental operations for a call center providing third party services for several financial institutions. Interacted with client leadership regarding service level agreements. Planed, directed, and evaluated workflow compliance. Conducted forecasting, established policy and procedures to consistently meet or exceed service requirements.
EDUCATION
1990 — 1993
Western Carolina Industries
Associate, Personnel Management
1974 — 1978
The University of North Carolina at Chapel Hill
Marketing and Management
SKILLS
Program ManagementIvrVendor ManagementInboundEmployee EngagementWorkforce ManagementVendor RelationsTeam BuildingCustomer FocusCustomer RetentionCustomer ServiceTeam ManagementCustomer RelationsCost ReductionOutsourcingAccount ManagementService DeliveryChange ManagementMentoringStrategic ThinkingMetricsCoachingClient ServicesPerformance ImprovementTelecommunicationsProcess ImprovementOutboundPerformance MetricsCall CenterOperational ExcellenceEmployee RelationsPeople ManagementQuality AssuranceBusiness StrategyProblem SolvingOperations ManagementCustomer ExperienceTeam LeadershipQuality ManagementForecasting
ABOUT DARRELL WATTS
Visionary leader with a sterling record of over 20 years of call center operational…
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