Amy Z.

WORK HISTORY

EDUCATION

ABOUT AMY Z.

I was a multilingual customer contact manager with a track record of successfully leading a customer service team. My strengths include communication, team building and leadership. I have achieved 100% team KPIs including adherence, customer satisfaction scores, compliance scores and absence management. I am an excellent problem-solver thanks to my excellent communication and listening skills. I am able to thrive in a team while working under pressure especially in contact centre environments. I have excellent customer service leadership abilities and deep understanding about contact centre key metrics. After years of experience working in customer focused industries, I honed a lot of skills: • Emotional Intelligence •Conflict Handling • Problem solving • Coaching and mentoring • Monitoring and Operations • People Management • Team Building • Chinese Market (Mandarin Language) I am extremely ambitious and eager to improve myself. Also, I am a lifelong learner who believes in learning empowerment, which lead to qualifying in CIPD level 3 diploma in Learning & Development. Recently I have developed interest in supplier chain risk management and would love to connect with supplier chain professionals.