Gerlof K.

Head of Service Operations @NQC

Manchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2025 — Present

Head of Service Operations @NQC

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Manchester, GB

EDUCATION

1996 — 2000

Friese Poort College

Applied Computer Sciences, Information Technology

N/A

Northumbria University (via QA)

Level 7 Senior Leaders Master’s Degree Apprenticeship (SLMDA), Strategic Leadership and Organisational Development

SKILLS

IT Service ManagementChange ManagementHp ProductsProject DeliveryTeam ManagementIntegrationProject Portfolio ManagementService DeliveryIT AuditBusiness AnalysisData CenterCustomer Relationship Management (Crm)IT OutsourcingBusiness ProcessBusiness Process ImprovementService ManagementService DeskIT StrategySecurityItil CertifiedProject Management Office (Pmo)StrategyService-Level Agreements (Sla)Data MigrationProgram ManagementIT OperationsManagementProcess ImprovementPeople ManagementIncident ManagementInfrastructureCloud ComputingCrmItilLeadershipIT TransformationOutsourcingStakeholder ManagementTeam LeadershipInformation Technology

ABOUT GERLOF K.

I lead transformation. Whether it\'s scaling operations, building high-performing change teams, or fixing inefficiencies in SaaS or service-led businesses, I deliver results.With 20+ years in digital, tech, and operations across property, government, facilities, and SaaS, I’ve led teams of up to 300 FTE and overseen £50m+ portfolios. My sweet spot? Fixing delivery bottlenecks, optimising team performance, and translating strategy into action.I’m now looking for my next opportunity to lead a team (30–200 FTE), whether in change (PMO, transformation, delivery) or operations, where performance, quality and throughput matter.

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