Mikel Giustiniani
Technical Customer Support Representative @IQ Fiber
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WORK HISTORY
Technical Customer Support Representative @IQ Fiber
Jacksonville, FL, US
Provide front-line technical support for residential and business fiber internet customers, delivering fast, knowledgeable assistance across connectivity, Wi-Fi performance, network configuration, and service troubleshooting. Serve as a trusted resource for diagnosing issues, educating customers, and ensuring a smooth, reliable online experience.Work closely with customers to resolve technical concerns through clear communication, structured troubleshooting, and proactive problem solving. Support includes router configuration, network optimization, device connectivity, service activation, and escalation coordination with engineering and field teams when needed.
EDUCATION
The Mandarin School
High School Diploma, Computer Science
Coursera
Certification, Computer and Information Sciences and Support Services
ABOUT MIKEL GIUSTINIANI
As a Technical Customer Support Specialist at IQ Fiber, I support the delivery of high-performance fiber connectivity by providing expert technical assistance and customer-focused solutions. I diagnose and resolve service-impacting issues, guide customers through technical troubleshooting, and ensure a seamless support experience across multiple channels.I collaborate cross-functionally with network operations and internal teams to escalate and resolve complex cases, translating technical challenges into clear, actionable outcomes. Through a commitment to service excellence, SLA adherence, and continuous process improvement, I help strengthen customer trust and support IQ Fiber’s mission to deliver reliable, next-generation internet solutions.
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