Kenny Clayton
Customer Support Technical Representative @IQ Fiber
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WORK HISTORY
Customer Support Technical Representative @IQ Fiber
Jacksonville, FL, US
Deliver comprehensive technical support and customer service by educating customers on service offerings, plan options, and onboarding procedures while diagnosing and resolving network connectivity issues across local area networks, gateway routers, mesh systems, and fiber optic infrastructure. Manage customer accounts, service tickets, and work orders through the Gaiia platform to ensure timely issue resolution and maintain detailed service records.
EDUCATION
Liberty University
BA
Alamance Community College
Associate's degree
SKILLS
ABOUT KENNY CLAYTON
Prior to pursuing a career in software development, I worked for over a decade as an…
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