Mike Hillwig-Shea

WORK HISTORY

EDUCATION

SKILLS

ABOUT MIKE HILLWIG-SHEA

I’m a data-driven people manager who thrives in IT Service Management. I know people, databases, networking, and applications. Working with people from around the globe feeds my soul. Mike Hillwig, Data Driven M••••••••@mikehillwig.comI’m a technologist. I’m a leader. And I thrive in leading other technologists. Over the past fifteen years, I’ve managed database administrators, software engineers, application administrators, support engineers, and data analysts. To underscore my technical skills, I’m a former Microsoft MVP. Twice in my career, I’ve been recognized by Microsoft for my contributions to the SQL Server community. I’ve spoken at dozens of conferences in the US and Europe, teaching hundreds of people about SQL Server internals and automation. I’ve also presented a session titled “Leadership Without Borders: Working with Global Teams.” Over the past several years, I’ve found my passion for troubleshooting and support. This is why I thrive at Incident Management. Looking at a problem from multiple angles provides an intellectual challenge, and that keeps me engaged. I’m at my best when I’m doing any or all of these things:* Solving problems with data* Bringing out the best in my people* Empowering senior leaders by allowing them to confront assumptions with data* Disrupting processes that are stale and can’t scale, typically pointing out opportunities for automation* Working across locations and cultures This is what I bring to the table.* IT Service Management* Incident Management* Problem Management* Change Management* Configuration Management* ServiceNow* Microsoft SQL Server* ITIL* Application Support* Product SupportThe highlight of my career has been the opportunity to build two different database support teams in a three year period. The first was a team of six database administrators in India, who would augment our on-share staff to provide 24x7 support of a strategic client. The second team was domestic and replaced the outsourced team in India. During the transition, I was managing 15 people, in four locations, two countries, and two time zones. I’m also proud of the work I did at BNY Mellon Markets. In my time there, I managed the production support team for Securities Finance. This was a small global team, and we supported the processing of trillions of dollars in stock loans every month. This is where I demonstrated that I’m able to thrive in a high pressure environment. If you’re looking for a manager who can focus on both data and people, please contact me at m•••@mikehillwig.com.