Mike Stopford

WORK HISTORY

EDUCATION

SKILLS

ABOUT MIKE STOPFORD

Working with customers in this industry is such an enriching experience. My mantra across my organization is: We are in the business of solving problems and making customers wildly successful. With over 12+ years experience in the Enterprise and Cloud Customer Service industry, I am passionate about technology and driven by success. Proven track record for keeping customers & my teams happy while exceeding company expectations. As a leader in this industry, I have created numerous projects to improve operational efficiency, reduce cost and evolve the business. My high level skillset includes-> Strong leadership experience by setting a positive example and providing long term vision -> Delivering Incident and Problem Management practices while focusing on proactive solutions-> Creating creative solutions to complex problems-> Understanding all aspects of problems before offering solutions-> Ensuring my teams are focused on achieving organizational objectives & have what they need to succeed-> Fostering a culture of feedback and on-going communication-> Strong technical knowledge of Content Server / Livelink, StreamServe & Oracle database-> Proven track record of data analysis driving strategic results -> Goal oriented & Customer driven-> Managing Customer Escalations across all levels within the organizationWhile managing global teams across multiple products and business units, I lead with both subjective and objective focus.I am a big believer in creating an engaging and technology-focused environment helping the team and organization grow. My hobbies include travel, spending time with my family and a passion for anything car related.