Mike Owens

Regional Operations Manager @CNG Holdings, Inc.

Directed strategic planning and execution across multiple markets comprising several retail lender locations in Michigan and Wisconsin, involving director-level performance management and coaching, budgeting, labor planning, and stakeholder relations. • Monitored operational and staff adherence to standard operating procedures and polices to address relevant concerns, update protocols if needed, and mitigate company risk exposure as a result. • Collaborated cross-functionally with departments such as marketing, legal, and IT to inform digital marketing strategies, enable automation and technical upgrades, and safeguard compliance. • Assessed key performance indicators (KPIs) for new customer acquisition, net revenue generation, and EBITDA growth to achieve fiscal milestones and identify improvement opportunities. • Championed continuous improvement including launching a new installment loan product from strategy development to execution to nurture more effective sales behaviors, as well as creating a regional outreach initiative via Salesforce to maximize productivity and customer portfolio growth. • Fostered a culture of high performance through recognition, competition, and stack ranking that concurrently bolstered staff engagement; helped promote four store managers into district directors.