Mike Oliver
Senior Consultant, Operational Strategy @CIBC
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2021 — Present
Senior Consultant, Operational Strategy @CIBC
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Toronto, CA
EDUCATION
1991 — 1995
Western University
HBA
SKILLS
Service DeliveryCustomer ExperienceTransition ManagementContact CentersTelemarketingAvaya TechnologiesTechnical SupportOperations ManagementCall CenterOutsourcing ManagementOutsourcingCustomer RetentionAvayaIvrVendor ManagementSlaCrmTelecommunicationsInbound MarketingPerformance ManagementProfessional ServicesWorkforce ManagementCall CentersManaged ServicesShared ServicesKey Performance IndicatorsOperational ExcellenceContact Center ManagementCall Center DevelopmentP&L ManagementTeam ManagementBusiness TransformationCustomer SatisfactionEmployee EngagementOffshoringProcess ImprovementExecutive ManagementBusiness Process ImprovementService-Level Agreements (Sla)
ABOUT MIKE OLIVER
Experienced, Talented, & dynamic WFM specialist/leader
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