Mike Nelson

Head of Legal Services Operations @Direct Line Group

Manchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2014 — Present

Head of Legal Services Operations @Direct Line Group

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At DLG Legal Services I am leading multi site operational departments handling Injury, Motor Damage, Employment, Contract, Home Rights and Inheritance disputes. This also includes a Legal Advice Line and an off shore operation.

EDUCATION

N/A

The University of Huddersfield

Bachelor of Arts - BA, Humanities/Humanistic Studies

1976 — 1983

Marple Hall High School

3 GCE A'Levels and 7 GCE O'Levels, O'Levels include English Lanaguage and Mathematics

N/A

Chartered Insurance Institute

Fellowship of the Chartered Insurance Institute, Insurance

SKILLS

Claims HandlingProfessional LiabilityClaims ManagementReinsurance• Interpersonal Skills - Adviser, Politically Aware, Professional, Co-Operative.• Team Work – Good Team Player Who Is Supportive, a Facilitator, Organised.Legal LiabilityLiabilityGeneral InsuranceStrategyInsuranceClaim Investigation• Numeracy Skills - Accurate, Logical, Problem-Solver, Detailed, Methodical.• Customer Service - Welcoming, Caring, Approachable, Constructive.Risk ManagementBrokersOperations ManagementManagementCommercial Insurance• IT/Computer Literacy – Familiar with and Can Use All Microsoft ProductsCommercial LinesClaimLeadershipSubrogationCasualty• Leadership - Action Orientated, Will Stretch Targets for Self and Others.

ABOUT MIKE NELSON

Experienced operational leader of large scale multi site operations in Legal Services and…

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