Dheeraj Suresh Nair

Resolutions Handler @Direct Line Group

Liverpool, GB

Manage End-to-End Claims Process: Handle motor claims (injury and non-injury) from initial reporting to resolution, including documentation, evaluation, and settlement, ensuring timely and accurate outcomes.• Customer and Claimant Support: Provide empathetic and professional assistance to Motability Scheme customers and third parties, addressing queries and guiding them through the claims journey.• Investigate Claims: Assess policy and legal liabilities by conducting inquiries, coordinating with internal and external suppliers, and ensuring compliance with insurance regulations.• Fraud Detection: Identify and investigate potential fraudulent claims using established procedures to protect the company and customers from financial loss.• Caseload Management: Prioritize and manage a portfolio of claims, allocating case reserves and adhering to company standards for efficient processing.• Liaise with Stakeholders: Collaborate with repairers, solicitors, loss adjusters, and other professionals to facilitate claim settlements and ensure high-quality customer service.• Regulatory Compliance: Apply knowledge of insurance best practices, legal requirements, and industry standards to ensure fair treatment of customers and adherence to Financial Conduct Authority (FCA) guidelines.

University of Liverpool

Master's degree, International Business

University of Calicut

Bachelor of Business Administration - BBA, Marketing