Mika Christmann
Director, Customer Service @Myriad Genetics
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WORK HISTORY
Director, Customer Service @Myriad Genetics
With over a decade of experience in the biotech space, I’ve led customer service and customer success teams through rapid growth, transformation, and optimization. Most recently as Director of Customer Service, I’ve built and scaled support functions from the ground up, implemented CRM platforms, and led complex systems/EMR integrations —all while driving improvements in response times, OSAT scores, and employee retention.What truly motivates me is creating service experiences that feel human. In healthcare, every interaction counts—and I’m passionate about making each one feel meaningful.
EDUCATION
San Francisco State University
BA, English, Creative Writing
SKILLS
ABOUT MIKA CHRISTMANN
Leading customer-focused teams to greater success by championing strategic thinking, sparking innovation, and fostering cross-functional collaboration. I’m passionate about growing careers—not just hitting targets—by creating environments where people feel supported, challenged, and empowered to lead.
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