Miguel A Moreno
Customer Enablement Consultant @Neon One
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WORK HISTORY
Customer Enablement Consultant @Neon One
Chicago, IL, US
I deliver personalized training to clients through a mix of one on one training sessions, group training sessions, and other client services. I also focus on high-quality service delivery and this involves: lesson planning, presentation design, and one on one or one to many webinar training sessions. I translate technical and strategic concepts to diverse audiences through exceptional communication skills, demonstrate the ability to seamlessly shift my training style as needed to accommodate clients, learning styles, demonstrate product, knowledge, time, management skills, and the ability to manage client interaction to keep the sessions on track and cover high priority content as efficiently as possible in the allotted time. I apply critical thought to understand client needs, and problem-solving skills, to identify the right solution for individual clients with the ultimate goal of showing how clients can successfully utilize our products to achieve our mission.I am an internal product expert as well as a go to for other teams who need help understanding our CRM and how to best assist our nonprofit clients in meeting their goals.
EDUCATION
Ivy Tech Community College
Associate of Arts - AA, Business Administration and Management, General
Tiffin Academy of Hair Design
Managing cosmetologist license, Cosmetology
Harry S Truman College
Associate of Arts (AA), General Studies
Northeastern Illinois University
Bachelor of Arts (BA), Communication/Media/Theatre
SKILLS
ABOUT MIGUEL A MORENO
I help SaaS and marketplace organizations turn onboarding, adoption, and partner enablement into measurable revenue growth.My background spans customer enablement, implementation strategy, and cross-functional collaboration in subscription-based environments. I’ve led structured onboarding initiatives, improved adoption across diverse client portfolios, and maintained 90%+ CSAT while aligning stakeholders from frontline users to executive leadership.What differentiates my approach is that I don’t treat enablement as training — I treat it as revenue protection and expansion strategy.I specialize in:• Accelerating onboarding time-to-value• Driving sustained product adoption• Reducing churn risk through proactive engagement• Strengthening partner performance through structured enablement• Translating operational complexity into executive-level clarityI thrive in high-growth, performance-driven environments where customer experience directly impacts recurring revenue. I’m particularly drawn to travel and marketplace platforms where partner success, operational scalability, and strategic relationship management intersect.At my core, I build systems that scale, strengthen stakeholder trust, and create durable growth.If you’re building a team focused on retention, expansion, and long-term partner value, I’d welcome the conversation.
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