Jessie Mohn
Director of Customer Success @Neon One
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WORK HISTORY
Director of Customer Success @Neon One
ABOUT JESSIE MOHN
Customer Success leader focused on turning customer relationships into long-term revenue growth.I currently serve as Director of Customer Success at Neon One, where I lead a team responsible for the full customer lifecycle across a SaaS platform supporting thousands of nonprofit organizations. My team owns retention, renewals, and expansion, ensuring customers achieve meaningful outcomes while protecting and growing recurring revenue.Over the past several years, I’ve helped transform Customer Success from a reactive support function into a strategic revenue organization. I’ve built and scaled teams, implemented structured renewal and expansion programs, and introduced customer engagement frameworks that improve retention while strengthening long-term partnerships.Today, my team maintains ~90% annual retention while managing expansion opportunities across a multi-product SaaS ecosystem.
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