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Miguel González
Customer Service Sr @Concord
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WORK HISTORY
Customer Service Sr @Concord
CDMX, MX
Completely full bilingual English environment with KPIs an daily metrics accomplishment related with customer services for all North America (Canada and E.U.) to finance services (payments, loans, discounts, finances info, promo, claims, refunds among others). A overstep of the measures with focus of top customers with always a results and deescalate about problems and complaints with result and quickly answer. Manage of reports and link amid divest departments and interest getting solutions for the good of company and customers.
EDUCATION
Universidad Europea de Madrid - España
International Bussines
Universidad del Valle de México
Bachelor Degree: International Affairs
ABOUT MIGUEL GONZÁLEZ
Leader, enthusiastic of strategy and innovation with enormous interest in solving problems in a timely manner, 15 years of experience making things happen in economical projects, banking, technology, and sustainability, among others with strong expertise in business development, sales, financial instruments, management project, and growth, as well as campaign management for different business models by analyzing problems and opportunities for ambitious goals in public and private sectors.
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