Mickey Luke Mitchell
Head of Customer Service @Corona Energy
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WORK HISTORY
Head of Customer Service @Corona Energy
Coventry, GB
EDUCATION
University of Lincoln
Media Production BA Hons, School Of Media
Teesside University
Master of Arts - MA, Creative Writing
ABOUT MICKEY LUKE MITCHELL
Former Operations Manager/Account Manager at Foundever with 9 years experience in leading Customer Service, Contact Centre’s and Customer Care across diverse regulated industries. a proven track record of driving operational excellence, improving service, and implementing scalable processes that enhance client satisfaction and business performance. Experienced at developing high-performing teams, managing change, and leveraging data insights to optimise efficiency. Passionate about people leadership and transforming customer experience through strategic execution.I am also a creative individual with a passion for multi-media production and writing. I have an MA in Creative Writing from Teesside University and a published novel. I have composed orchestral music for broadcast and web media, and a background in video production. I leverage my media skills to support Foundever\'s MAX engagement program in the midlands, improving the culture and performance of my teams. I believe in high-energy engagement, innovation, and continuous change to achieve results and growth.
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