Tracey Hale
Customer Care Executive @Corona Energy
Watford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2022 — Present
Customer Care Executive @Corona Energy
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EDUCATION
N/A
Greenhill College
Btec 1st and National In Art, Design and Photography
SKILLS
Manage Workload Abd Resources to Ensure Sla's Are Met.Arrange Contract Anends, Vehicle Collections, Early Termination and Settlenent Quotes and Assist with the Transfer Process for Customers.Sales ManagementCoach, Support and Train Colleagues to Understsnd Key Processes and Buikd Knowkedge.Consistently Supporting and Managing the Customer Service Team with My Line Manager.Customer Reporting.Lead All Apects of Handling Complaints and Coaching Colleagues, to Ensure Customer Satisfaction Is Maintained.Take Ownership and Handle Both Invoice Disputes and Complaints.Create and Maintain Relationships with Colleagues, Customers and Suppliers.Evaluation of Processes and Work Documents.Work with the Both Compliance Management and the Root Cause Analysis Team to Obtain Best Results for the Business.
ABOUT TRACEY HALE
A Pro-active, enthusiastic and dedicated individual with 20 years of experience in…
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