Michael Cirillo
Technical Support Lead @Zerto, acquired by Hewlett Packard Enterprise company in 2021
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WORK HISTORY
Technical Support Lead @Zerto, acquired by Hewlett Packard Enterprise company in 2021
Boston, MA, US
EDUCATION
Fitchburg State University
Bachelor's degree, Communication and Media Studies
ABOUT MICHAEL CIRILLO
Highly accomplished professional that focuses time and energy on creating skilled technical support centers, with the goal to always provide the highest level of customer service and reliable infrastructure driving customer satisfaction and success. I believe strongly in team concept and strive to motivate, coach and grow employees to maximize their potential as well as delegate and push individual and team accountability. Proactively engage and manage customer relationships delivering leadership, integrity and innovation pursuing positive customer experience. Specialties Technical Support, Customer Care, Escalation Process, Project Management, Business Intelligence, Data/Visual Analytics, Customer Relational Management Systems, Big Data, Internet of Things
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