Michelle Mucha

WORK HISTORY

ABOUT MICHELLE MUCHA

An energetic results-oriented hospitality professional with demonstrated success in corporate and leisure sales, determining and implementing strategic direction, retaining key accounts while actively prospecting new customers, building strong teams through mentoring, utilizing expertise in major brand and luxury independent lifestyle hotel marketing and social media initiatives, transitioning and rebranding, large volume contract negotiations, budgeting and sales forecasting, and motivating sales and catering teams. • Motivational sales leader with a strong track record of success who leads by example and takes great pride in retaining top sales staff and developing strong teams, • Cultivates a large network of potential customers and potential team members, • Excellent customer skills who consistently works to resolve potential issues, • Continuously strives to retain long-term key accounts while prospecting for new clients, • Experienced in negotiating large volume contracts to build win/win relationships, • Develops long term and short term revenue strategies to increase occupancy ADR and overall RevPar, • Sets and drives revenue sales goals for sales and catering teams, • Conducts regular action plan reviews to evaluate revenue and RevPar growth and make adjustments as necessary, • Industry expert in major brand and luxury independent lifestyle hotel strategies, • Conducts sales presentations to ownership groups and potential ownership groups, • Successfully transitioned hotels and restaurants through renovation and rebranding, • Experienced in hiring, training and completing mentoring performance reviews for of sales and catering positions.