Michelle Vieira
Senior Clinical Operations Manager @Montefiore Health System
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WORK HISTORY
Senior Clinical Operations Manager @Montefiore Health System
Bronx, NY, US
EDUCATION
NEW SCHOOL UNIVERSITY, ROBERT J. MILANO GRADUATE SCHOOL
Master of Science, Health Services Management and Policy Teaching Assistant; Quantitative Methods
NEW YORK UNIVERSITY, COLLEGE OF ARTS AND SCIENCES
Bachelor of Arts, Metropolitan Studies
ABOUT MICHELLE VIEIRA
Lean Six Sigma Certified Manager with expertise in re-engineering work processes and driving operational change. Highly analytical and detail-oriented professional with expertise in creating and utilizing metrics to evaluate performance effectiveness and develop performance improvement projects. Exemplary customer service and communication skills. Hands-on leader skilled in mentoring, coaching and inspiring teams. Strong project management and program development abilities. Results oriented and creative problem solver who thrives in a fast-paced and challenging work environment. Experienced with system customization ie. Epic Schedule implementation and rollout. Specialties: Accounting, Budgeting, Call Center, Change Management, Compliance, Customer Services, Healthcare, HIPAA, Information Systems, Medical Records, Performance Improvement Processes, Project Management, Purchasing, and Revenue Cycle.
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