Michelle Keogh
Performance and Process Improvement Manager @Hoskin Consulting
Signup · Get unlimited contacts
WORK HISTORY
Performance and Process Improvement Manager @Hoskin Consulting
Auckland, NZ
Hoskin Consulting Offering:We provide practical, results-driven operations consulting for healthcare providers, contact centres, and service-based teams.At Hoskin Co, we specialise in uncovering revenue leaks, improving scheduling efficiency and helping organisations fully capture their entitlements. Especially within ACC-funded environments. With deep experience across healthcare and service sectors, we streamline workflows, optimise systems and embed operational strategies that deliver measurable outcomes. Whether it\'s reducing no-shows, recovering lost revenue or aligning finance/HR and CRM/PMS systems, we turn fragmented processes into revenue-generating streamlined operations. You Should Reach Out if:Your clinic isn’t maximising ACC revenue claims.You experience frequent no-shows and late cancellations.Your contact centre team is underperforming or not reaching its full capabilities.Your booking or diary management lacks consistency.You need support training frontline operational managers.You need guidance on where to start or build upon your automation and AI workflows Hoskin Consulting – We Help You:To capture unclaimed revenue through ACC insightsTo improve client show-up rates with strategyTo optimise daily booking through diary controlTo align staff output with key business metricsTo set up systems that actually integrate wellWant to know more?Call:+64••••80Email: m••••••••@hoskinconsulting.co.nzVisit:
ABOUT MICHELLE KEOGH
I help healthcare clinics, call centers, and service providers optimise workflows and fix the silent revenue leaks that most operations overlook, whether it’s through unclaimed ACC entitlements, broken scheduling processes, or underutilised systems. At Hoskin Co, we don’t just point out inefficiencies, we embed practical solutions that lift client show-up rates, unlock hidden revenue and tighten the day-to-day operations that directly impact the bottom line and productivity.With a track record of recovering hundreds of thousands in missed revenue, I work hands-on with clinics, contact centers and growing broker teams to align their systems, people, and processes. I’ve implemented platforms across large contact centers, coached managers on operational KPIs that align to their strategies and refined booking flows to slash no-shows. My work lives at the intersection of performance, compliance and practical transformation. What do I do?I specialise in helping healthcare clinics and contact centers optimise operational processes to increase revenue and reduce inefficiencies. From ACC entitlement audits to diary management strategy, I support growing teams in setting up systems that actually work together. From CRM to finance to scheduling. Whether it’s streamlining call center output or recovering unbilled ACC services, my work focuses on improving how teams operate, book, and serve. What sets me apart:I’ve not only designed operations from the ground up, I’ve worked inside them. What sets me apart is my deep systems knowledge paired with frontline experience: I’ve led new system implementations and integrations, managed performance across contact centers and advised clinics on process flows that align with their unique pace and growth. My ability to understand both strategy and systems lets me identify bottlenecks others miss and fix them fast. Some of my Specialisations:• ACC Entitlements & Revenue Recovery• Workflow Mapping• Process Optimisation• Improving Treatment Providers Utilisation• Operational Efficiency• Automation & AI ImplementationWant to know more?Call:+64••••80Email: m••••••••@hoskinconsulting.co.nzVisit:
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.