Michelle Hoyt
Strategic Client Services Director @Oracle
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WORK HISTORY
Strategic Client Services Director @Oracle
Serve as a trusted advisor to C-level stakeholders at major enterprise clients, including Kaiser Permanente, Comcast/NBCUniversal/Sky, and Fiserv.• Drive alignment between Oracle deliverables and customer IT/business goals, delivering long-term value and increased cloud adoption.• Lead multi-million-dollar transformation initiatives, including a $47M ERP migration at Comcast, ensuring delivery, quality, and risk mitigation.• Defined and implemented CX governance models, KPIs, and operational frameworks adopted across Oracle’s global Strategic Client Services team.• Provide guidance on AI implementation strategy, tooling, and customer education.• Champion Voice of the Customer initiatives and support continuous improvement across support and product teams.
SKILLS
ABOUT MICHELLE HOYT
Customer-obsessed technology executive with over 20 years of progressive experience delivering strategic client services, executive-level escalation management, and customer success leadership across global enterprise environments. Currently serving as a trusted advisor to Fortune 100 clients—including Kaiser Permanente, Comcast/NBCUniversal, and Fiserv—aligning business objectives with scalable Oracle Cloud solutions.Demonstrated success in launching and leading critical programs in Customer Success, Executive Escalations, and Support Operations. Proven ability to bridge business and technical stakeholders, resolve high-impact challenges, and drive long-term customer loyalty. Adept in leading cross-functional initiatives, building governance structures, and managing enterprise cloud migrations (IaaS, PaaS, SaaS, On-Prem, Hybrid).Known for calm leadership under pressure, strategic thinking, and a proactive approach to customer health, transformation, and retention. Passionate about delivering operational excellence, modern CX design, and maximizing customer value through cloud, AI, and automation.
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