Michelle Grover
Customer Technology Manager @BI WORLDWIDE
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WORK HISTORY
Customer Technology Manager @BI WORLDWIDE
Edina, MN, US
I work directing with customers to gather and define project requirement including assessment of data, define web site content, and clarification of customer reporting needs• Documenting customer requirements for projects and communicating those requirements and customer expectations to the technical development team • Developing project technical timelines and collaborating with the technical team to meet timelines•Coordinating on-going program operations including project promotion setup, content updates, web site testing with the project operations team• Maintaining on-going client and internal team relationships• Recommending new solutions or ideas to the customer which will enhance their project and increase projected revenue • Managing the program budget, including implementing system or process efficiencies• participating in program/web site reviews on an as needed basis
EDUCATION
Purdue Global
Bachelor of Business Administration - BBA
North Dakota State University
Bachelor’s Degree, University Studies- Hospitality Management
ABOUT MICHELLE GROVER
Highly motivated and organized person. Skilled in communicating with customers and coworkers. Offering 15 years of experience in customer service and exemplary sales ability. Thrives in high volume environment where knowledge, experience and interpersonal abilities are keys to success.• Proficient in Microsoft Applications, CVent, SQL and Power Query • Project Management• Team Leadership• Time management and Scheduling• Coachable• Driven to exceed standardsStrenghtQuest Results:IndividualizationMaximizeStrategicCompetition Woo
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