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Michelle Cruz Belcher
Relationship Manager @Capital One
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WORK HISTORY
Relationship Manager @Capital One
Managed a portfolio of 11 Enterprise D&I Partners, serving as the primary relationship manager for all activations and engagements. Cultivated organizational awareness and integration of D&I best practices through partner research, benchmarking, webinars, and events. Maintained a risk-ready partnership program through continuous monitoring, feedback, and annual performance evaluation. Oversaw the end-to-end planning and execution of partner events and associate learning opportunities- Optimized the event attendance process—including interest surveys, selection committee coordination, and manager approvals—to increase ticket utilization to an average of 64% across all events, maximizing the return on investment in partner resources- Directed the full lifecycle planning, execution, and logistical coordination for a high-volume event schedule, successfully managing the activation of 6 virtual conferences and 10 in-person events- Maintained a well-managed and risk-ready Enterprise Partner program by establishing and executing an annual partnership evaluation and monitoring process, ensuring continuous feedback, identifying strategic opportunities, and embedding D&I best practices across the organization.
EDUCATION
Boston University
Bachelor of Science - BS, Math Education
George Mason University
Graduate Certificate, Higher Education/Higher Education Administration
ABOUT MICHELLE CRUZ BELCHER
Highly accomplished project and events manager with over nine years of experience across the financial services and education sectors, specializing in strategic program management, D&I initiatives, and large-scale event execution. Proven ability to drive organizational success by leading complex projects, managing key partner relationships, and ensuring the efficient delivery of grants and high-impact programs.
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