Michelle Caleb

Baylor University Medical Center- General Manager @Aramark Healthcare+

Dallas-Fort Worth, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Baylor University Medical Center- General Manager @Aramark Healthcare+

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Dallas, TX, US

General Manager at an acute Level 1 Trama hospital managing multiple facilities with a total of 2 million square feet and over 300 employees and leadership team. Expertise in P&L, infection prevention initiatives and standards, nursing collaboration with a focus on patient satisfaction scores, TAT, and healthcare compliance.

EDUCATION

2009 — 2012

Walden University

M.B.A., Human Resource Mnanagement

1999 — 2003

Savannah State University

B.S., CHEMISTRY

SKILLS

Creative Problem SolvingTraining & DevelopmentSix SigmaQuality ControlTeam BuildingFacilities ManagementTrainingManagementProject PlanningHealthcareProcess ImprovementBudgetStrategic PlanningChange ManagementHospitalsCustomer ServiceOperations ManagementEmployee RelationsInventory ManagementLeadershipPurchasingProject ManagementProgram ManagementCoachingBudgetsData AnalysisPerformance ManagementEmployee TrainingQuality AssuranceIncome StatementStaff DevelopmentOrganizational DevelopmentAnalysisForecastingProcess SchedulerCrmHiringSoftware DocumentationCustomer SatisfactionLeadership Development

ABOUT MICHELLE CALEB

I\'ve been employed with ARAMARK since March 2004 as a Thurgood Marshall Scholar recruited through the ARAMARK college relations program. In my twenty-year tenure, I have experience in both healthcare and higher education facility management. My peers have recognized me as a leader in the organization that has produced excellent client relationships, exceptional levels of competency and strong management skills and quality operational service producing the utmost quality of environment. In addition, some of my strengths include:• Contributed to the planning and executing of numerous successful openings of LEED Certified new and renovation construction projects.• Successfully managed and executed over 300 high profile VIP events, conferences and professional programs per year at one of the highest-ranking academic Ivy league university. • Created AIDET (customer service) training video and program which was recognized by key Impact and Leadership individuals as well as trained numerous managers in AIDET at various facilities throughout the company as well as assisted in facilitating at the regional Supervisory Training Course.• Specialties: Facilities Management, Operational Excellence, Training and Development, Safety, Relationship and Team building, Sig Sigma initiatives, Quality Control, Bed Management and Computerized Maintenance Management Systems, Infection Prevention, Nursing Collaboration, Employee Retention & Satisfaction, Patient Satisfaction, Procurement and Budgetary Industry Best Practices

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