Michele Hepburn
Global Account Director @Avaya
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WORK HISTORY
Global Account Director @Avaya
BC, CA
Responsibility for the Financial/Insurance/High Tech Sector with a primary focus on the Bank of Montreal (BMO), Wawanesa Insurance, Ceridian HRM, Ecomm911, Suncor, CP Rail, Govt of NW Territories, TELUS and TELUS International.
EDUCATION
Western University
BA, English
York University
Honours BA, English
SKILLS
ABOUT MICHELE HEPBURN
Thirty-one years of experience in the telecommunications industry where I have held positions of increasing responsibility at Bell Canada, Nortel and Avaya. In these roles, I have developed account management experience with direct end-users, channels and key enterprise clients/Fortune 500 accounts. I am a results-oriented leader with a proven track record of developing strong team environments that result in high levels of customer satisfaction and solid customer relationships. Specialties: Managed Service Sales Contact Center Technology Global Account Management Telepresence/Video Conferencing Building Long-term Customer Relationships Cloud Technology and AI
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