Michele Hepburn

Global Account Director @Avaya

West Kelowna, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2018 — Present

Global Account Director @Avaya

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BC, CA

Responsibility for the Financial/Insurance/High Tech Sector with a primary focus on the Bank of Montreal (BMO), Wawanesa Insurance, Ceridian HRM, Ecomm911, Suncor, CP Rail, Govt of NW Territories, TELUS and TELUS International.

EDUCATION

1985 — 1987

Western University

BA, English

1987 — 1988

York University

Honours BA, English

SKILLS

Video ConferencingAvayaSalesDirect SalesLan/WanWanCustomer ServiceCloud ComputingUcCtiVoipData CenterCustomer SatisfactionStrategyPartner ManagementCall CentersSellingSipSales EngineeringChannel PartnersSolution SellingStrategic ImprovementManagementSales ManagementNetworkingKey Account ManagementContact CentreTelepresenceManaged ServicesStrategic PartnershipsCall CenterTelecommunicationsLeadershipHosted ServicesIvrLan-WanProfessional ServicesRoutingNetwork ArchitecturePre-Sales

ABOUT MICHELE HEPBURN

Thirty-one years of experience in the telecommunications industry where I have held positions of increasing responsibility at Bell Canada, Nortel and Avaya. In these roles, I have developed account management experience with direct end-users, channels and key enterprise clients/Fortune 500 accounts. I am a results-oriented leader with a proven track record of developing strong team environments that result in high levels of customer satisfaction and solid customer relationships. Specialties: Managed Service Sales Contact Center Technology Global Account Management Telepresence/Video Conferencing Building Long-term Customer Relationships Cloud Technology and AI

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Michele Hepburn — Global Account Director at Avaya in West Kelowna, BC, CA | Unifers