Robbie Rice
Named Account Manager @Avaya
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WORK HISTORY
Named Account Manager @Avaya
Washington, DC, US
SR Account manager on the Civilian Avaya Government team. 5 Years in the sales role and I believe I have performed over 100% 3 of the 5 years. My background as an engineer architect has been very valuable and allowed me to treat each customer with High Touch skill sets. My ability to have great relationships with my customers and translate that into driving solution and services into my accounts. In this role the following tasks are performed:• Manage several large US agencies from Unified Communications and Data Infrastructure.• Work hand-in-hand with customers and business partners to determine customer’s needs• Create Cloud solution to allow customers to move from onsite CPE to Public and Private UC cloud offerings.• Work with business partners and or third-party vendors as needed to fill in overall solution that is beneficiary to the customer and the end state.• Developing strategy to work with and/or against main competitors like Microsoft and Cisco within the customer’s footprint and requirements.• Thinking outside of the box with solutions with applications and feature sets along with services to help drive customers to the next level of service for their end users and agency in whole. • Strategically drive initiatives from the beginning of the sales cycle all the way through deployment either through direct services or through partners. This is one of my stronger strengths with my engineering background I am able to take keep projects and initiatives very focus and staying on track, as issues arise I am flexible enough with my background to be able to put the right people into the mix to keep projects moving forward to proceed to the end goal.• Work with customers and partners to be able to set up customer demos or Proof-of-Concepts for customers, able to be dynamic and finding the solution and/or services that is the best fit for the customer.
EDUCATION
Henkels & McCoy, Inc.
Telecommunications Technology/Technician
SKILLS
ABOUT ROBBIE RICE
Results-driven Senior Sales Executive with 10+ years of federal government account management and solution sales experience in telecommunications, unified communications (UC), contact/call centers, cloud (FedRAMP/private), video collaboration, and network solutions. Proven track record of exceeding 100%+ quota (including accelerators) in 6 of 10 years, generating multimillion-dollar new revenue annually through strategic account expansion, complex sales cycles, and deep relationships with civilian agencies (e.g, Department of State, FAA, EPA, HUD, NOAA, US House of Representatives). Expertise in federal acquisition processes, partner collaborations, and transitioning customers to next-gen secure solutions. Seeking to leverage technical background and federal sales success to drive revenue growth for AT & T Global Public Sector.Top Secret Clearance (Active) Avaya Government Solutions National Account Manager (Civilian)2019 – Present • Consistently achieved 100%+ quota (with accelerators) in multiple years by managing full sales cycle for federal civilian accounts, focusing on UC, contact center, cloud migration, and collaboration solutions. • Partnered to migrate EPA, HUD, and NOAA to FedRAMP-authorized cloud UC and contact center environments, driving adoption and expansion. • Rapidly deployed FedRAMP cloud contact center for Department of State in 2–6 weeks; continued expansion yielding ongoing revenue growth. • Led re-entry strategy into Department of State overseas locations, competing against incumbents to secure $2–4M in annual new revenue. • Transitioned domestic Department of State to private data center for UC and contact center, collaborating with US partners for support and footprint optimization. • Developed and deployed software-based contact center agents with ServiceNow screen pops, caller ID, and journey-based data integration.• Achieved consistent 100%+ quota attainment through aggressive campaigns in UC mobility, cloud, and edge features. • Implemented private cloud communications for US House of Representatives, increasing annual spending by 40%. • Drove $4M+ expansion at FAA over two years via private cloud solution and complex contact center strategy.US House of Representatives – Washington, DCBranch Manager, Communications (HQ and Branch Offices) 2018 – 2019 • Managed enterprise-wide telecommunications (unified communications and contact center) across HQ and branches. • Led conversion of branch offices to FedRAMP cloud environments. • Initiated CTI/TSAPI integration with ServiceNow (desktop and backend).
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