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Michele Luck
Senior Operations Manager (Promotion) @Providence
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WORK HISTORY
Senior Operations Manager (Promotion) @Providence
Oversight of 5 Urgent Care Clinics in Oregon (annual revenue $21Million), with shared responsibility for 10 clinics. Collaborate with Medical Directors and Director of Operations to grow OnDemand Service Line (i.e. virtual/telehealth and clinic based care) and implement strategic initiatives between departments to bridge gaps in patient care. Provide leadership and guidance to clinic leaders to ensure great care of both our patients and caregivers every day. Highlights: • Hired, onboarded and mentor 6 leaders with an 83% retention rate • Collaborate with clinical counterpart and RN best practice in rolling out new/updated clinical workflows • Troubleshoot critical staffing shortages, PPE and Covid testing supply chain issues to prevent disruptions to patient care • Manage financial performance and growth through unpredictable swings in volumes • Support strategies to increase utilization of virtual/telehealth service line • Identified security gaps in clinics and charged with implementation of new security measures to improve team safety • Facilitate Team Coordinator Best Practice and Front Desk Best Practice work groups to identify/address gaps in training and to ensure standardized workflows across clinics • Co-facilitate Revenue Optimization work group and implement strategies to mitigate noncontracted Medicaid and commercial payor write offs • Strengthened referral networks and communication across disciplines resulting in improved access for patients who need expedited care by Primary Care, Occ Med, and Imaging • Work closely with Epic analysts to build, analyze and validate reports/dashboards used to assess clinic and caregiver productivity
EDUCATION
Portland State University
Bachelor of Science - BS, Communication, General
SKILLS
ABOUT MICHELE LUCK
Passionate healthcare leader who thrives on re-imagining how we can continuously…
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