Michel Kabeya Mpoyi
Network Engineer @City and County of Denver
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WORK HISTORY
Network Engineer @City and County of Denver
Denver, CO, US
Plan, coordinate, and perform iOS upgrades, switch and router replacement following change management procedures- Provide network operations expertise during Major Incident Management calls- Monitor, tune, diagnose, and resolve routine to complex operating system, application, and database problems related to network and voice servers- Monitor Solarwinds - respond to outages and issues as needed while providing regular updates to manager- Monitor Service Now queue - troubleshoot and resolve routine to complex break-fix requests, complete assigned tasks while providing customers with regular status updates- Develop, maintain, and publish routine Solarwinds/Service Now reports and Knowledgebase articlesManage and tune Solarwinds alerts- Collaborate with internal and external customers to identify system problems and provide solutions following best practice and departmental standards- Identify and recommend process improvements- Establish and maintain a working relationship with peers, internal and external customersCreate and maintain network and voice documentation
EDUCATION
University of Colorado Denver
Master's degree, Computer Science
SKILLS
ABOUT MICHEL KABEYA MPOYI
Specialties: Cisco Networks Juniper Alcatel LucentLinux administrationStorage : domain of interest
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