Michel Fernandez

Multilingual Customer Support Officer @BASF

Ville de Paris, FR

In charge of the Solar Project in Dubai - The Mohammed bin Rashid Al Maktoum Solar Park- Initiated the customer support activities for the Solar Project in Dubai- Following contrat, supply & sales monitoring - invoicing and payment follow up- Teams meetings HCL & Sodium Carbonate Coordinator - Responsible for a portfolio of international Chemical Companies in United Kingdom,Benelux, Iberia Peninsula & Dubai Daily contacts with customers such as Brenntag, Univar,Umicore, Eurenco, Ecolab, Shanghai Electronic- Initiated the customer support activities for the Solar Project in Dubai- Interfaced actively liaising with supply chain / Quality department, transport-Liaising with the parent company and the customer in order to support sales and reduce back orders and follow up payments- Customers’ visits

University of Portsmouth

BA Erasmus, International Trade

Jacques Amyot

A levels, Philosophy, Literature & Foreign Languages: French, English, Spanish & Russian

University of London

Diplomas of London Chamber of Commerce, Business & Languages

ICP

Master 2 (M2), Médiation & négociation

2nd Infantry Regiment Lindau, Germany

Conscript Military

TTI success insghts

Certification TTI success insights - Disc - Wpmot, Coaching

Université Interâges de Melun - ARIM

Études de la langue Russe

George Braques

Bachelor of Commerce (BCom) - Licence de Commerce international, Higher European diploma in Management & Administration

l'Ecole de Coaching IFG

Coach Certified LKB School of Coaching - Société Francaise de coaching , Coaching Individuel

Joliot Curie

BTEC Higher National Diploma, International Trade

Consulado General Español París

Certificado de Superación de nível 2, Lengua y Cultura Espanola

ICP

Diplôme universitaire, Médiation