Michael Ries
Senior Vice President of Operations @Verra Mobility
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WORK HISTORY
Senior Vice President of Operations @Verra Mobility
Mesa, AZ, US
Lead operating groups throughout the US including customer service, BPO, fulfillment, supply chain, transaction processing and business process improvement. Optimize operational efficiency while achieving client, production and service excellence objectives. Drive cost and quality improvement through an Operational Excellence focus. Support international operations start up and reengineering efforts.
EDUCATION
Northwestern University
Master of Science (MS), Predictive Analytics
Arizona State University
BS, Accounting
SKILLS
ABOUT MICHAEL RIES
I transform operations by treating AI as a core component of Continuous Improvement. My expertise lies in applying the rigor of Lean Six Sigma and Operations Management to the deployment of frontier AI models (LLMs, Agentic AI, and Machine Learning).I don\'t just oversee automation; I architect the Standard Work that allows AI to function at a 95%+ accuracy threshold. By viewing AI through a DMAIC lens, I drive results that are both innovative and operationally sustainable.Current Focus:Agentic AI: Reducing transaction containment time by 90% via automated anomaly detection.Financial Governance: Protecting $15M in revenue through AI-driven error-proofing.Process Scaling: Migrating manual IDP workstreams to ML-driven systems with executive oversight.
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