Michael Ries

Senior Vice President of Operations @Verra Mobility

Phoenix, AZ, US
MOBILE NUMBERS
+15•••••••13

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WORK HISTORY

Jan 2015 — Present

Senior Vice President of Operations @Verra Mobility

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Mesa, AZ, US

Lead operating groups throughout the US including customer service, BPO, fulfillment, supply chain, transaction processing and business process improvement. Optimize operational efficiency while achieving client, production and service excellence objectives. Drive cost and quality improvement through an Operational Excellence focus. Support international operations start up and reengineering efforts.

EDUCATION

N/A

Northwestern University

Master of Science (MS), Predictive Analytics

N/A

Arizona State University

BS, Accounting

SKILLS

BudgetsCall CentersProcess ImprovementSix SigmaVendor ManagementHuman ResourcesIT ManagementManagement ConsultingProcess EngineeringStrategyHealthcare ManagementBankingRisk ManagementStrategic PlanningProgram ManagementChange ManagementCustomer ServicePerformance ManagementCross-Functional Team LeadershipHealthcare ConsultingOperational ExcellenceLeadershipAnalysisManagementExecutive ManagementOperations Management

ABOUT MICHAEL RIES

I transform operations by treating AI as a core component of Continuous Improvement. My expertise lies in applying the rigor of Lean Six Sigma and Operations Management to the deployment of frontier AI models (LLMs, Agentic AI, and Machine Learning).I don\'t just oversee automation; I architect the Standard Work that allows AI to function at a 95%+ accuracy threshold. By viewing AI through a DMAIC lens, I drive results that are both innovative and operationally sustainable.Current Focus:Agentic AI: Reducing transaction containment time by 90% via automated anomaly detection.Financial Governance: Protecting $15M in revenue through AI-driven error-proofing.Process Scaling: Migrating manual IDP workstreams to ML-driven systems with executive oversight.

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