Michael Walker

Business Value Realization Services - Cxi @NiCE

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Business Value Realization Services - Cxi @NiCE

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US

Working with our clients in order to get the most out of their world-class CX solution. Targeting our client\'s business objectives with masterful design and expert configuration of your CX solution. Provide Operational best practices and organizational change management in order to solidify a foundation for business process integration and successful adoption.

EDUCATION

N/A

Concordia University

Bachelor of Applied Science - BASc, Computer and Information Sciences and Support Services

SKILLS

Managed ServicesIntegrationProfessional ServicesCall CenterTelecom Expense ManagementBusiness Process ImprovementStrategyBusiness ProcessIT StrategyContact CentersProcess ImprovementSoftware DocumentationIT Service ManagementSolution ArchitectureCloud ComputingNetworkingSipItil CertifiedVoipData CenterAvayaInternet Protocol (Ip)ProcurementNortelIT ManagementMobile Device ManagementManagementAvaya TechnologiesTeam ManagementInfrastructureVendor ManagementTechnical SupportTroubleshootingItilCall CentersBusiness DevelopmentIpTelecommunicationsCisco Systems ProductsSecurity

ABOUT MICHAEL WALKER

Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” - Dr. Leo Buscaglia

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Michael Walker — Business Value Realization Services - Cxi at NiCE in Montreal, QC, CA | Unifers