Mark Gill

Solution Sales Executive @NiCE

As a Solutions Executive, I am responsible for actively driving and managing the technology evaluation stage of the sales process in the Enterprise Workforce Management Solutions space. I am the key technical and functional advisor for my team and work in close collaboration with sales account managers and functional consultants to foster an integrated approach to customer engagement. My role is to articulate technology and product positioning to both business and technical audiences and lead strategic business initiatives throughout the sales process. I demonstrate my company\'s technical and functional advantages by working closely with customers in various industries, using astute questioning skills to understand and match our Workforce Management and Employee Engagement solutions to their staffing and capacity planning challenges. I am responsible for developing and owning a series of steps that connect technical features to business drivers and success criteria, and I lead the technical sales process through discovery, requirements gathering, personalized demos, validation, and documented design. I create and deliver compelling, customer-centric presentations, and through the identification of stated and unstated technical and business challenges, I work to assure customer satisfaction throughout the sales process. This technical sales process requires a coordinated focus on solutions development, and I am able to effectively balance customer needs with operational feasibility to deliver solutions that meet and exceed customer expectations.