Michael Song

Footwear Associate @DICK'S Sporting Goods

Newport Beach, CA, US

Looking to step outside my comfort zone and develop new skills, I decided to take on a role as a Footwear Associate at Dick’s Sporting Goods. With a background in problem-solving and teamwork, I saw this as an opportunity to challenge myself in a fast-paced retail environment while refining my ability to assist customers in a meaningful way.Unlike casual recommendations among friends, helping customers find the right footwear required a personalized and detail-oriented approach. Each customer came in with unique needs—whether for running, hiking, or everyday comfort—so I quickly learned how to ask the right questions, assess their preferences, and suggest the best options based on fit, function, and performance.Interacting with a wide range of customers also helped me hone my communication and adaptability skills. Some knew exactly what they wanted, while others relied on my guidance to make a decision. Learning to read nonverbal cues and adjust my approach based on each customer’s level of experience helped me provide a better shopping experience.Beyond customer interactions, I took on additional responsibilities such as maintaining inventory, restocking products, and assisting teammates in different departments. Balancing multiple tasks at once while staying focused on customer service taught me the importance of efficiency, teamwork, and time management.My time at Dick’s Sporting Goods has not only strengthened my ability to provide excellent service but has also given me a deeper appreciation for the role that knowledge, patience, and communication play in helping others find what they need. It’s been a rewarding experience that has expanded my skill set in ways I never expected.

UC Irvine

Bachelor of Science - BS, Bioengineering and Biomedical Engineering