Michael Shedlock
Service Transformation Consultant @TEKsystems
Signup · Get unlimited contacts
WORK HISTORY
Service Transformation Consultant @TEKsystems
US
As a Service Transformation Consultant, I will define and implement a structured service framework for cybersecurity while leading service identification and classification efforts across RTX IT Enterprise Services. I will integrate existing frameworks into a cohesive operating model that enhances consistency, governance, and service delivery effectiveness.
EDUCATION
Cuyahoga Community College
Associate's degree, Information Technology
Malone University
BA, Business Management
SKILLS
ABOUT MICHAEL SHEDLOCK
I bring over two decades of industry experience with deep expertise in ITIL frameworks and IT Service Management (ITSM). I specialize in ensuring the seamless delivery of IT services by leveraging ServiceNow and other ITSM tools to streamline workflows and enhance operational efficiency.In previous roles at NASA, DMI and Peerless Technologies, I focused on ITIL process design, ServiceNow development, and implementing continuous improvement strategies. I am committed to empowering organizations through structured ITSM processes that drive measurable results and align with overarching business goals.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.