Michael Scardecchio

Telecommunications Manager - H & m Networks @Henkels & McCoy, Inc.

Philadelphia, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2009 — Present

Telecommunications Manager - H & m Networks @Henkels & McCoy, Inc.

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Focusing on telecommunication systems planning & consulting, installations, training, and maintenance.

EDUCATION

2000 — 2010

Peirce College

Bachelors of Science, Business Administration

SKILLS

Operations ManagementCrmSoftware DocumentationProcess ImprovementIpBusiness DevelopmentProfessional ServicesLeadershipCustomer ServiceCustomer RelationsRelationship ManagementTeam BuildingManagementAvaya TechnologiesVendor ManagementTechnical SupportEnterprise SoftwareChange ManagementNetworkingProgram ManagementTelephonySalesAvayaPeople ManagementStrategyVoipData CenterProject PlanningIvrProject ManagementManaged ServicesIntegrationUnified CommunicationsCustomer Service ManagementTelecommunicationsAnalysisWirelessTrainingCustomer Satisfaction

ABOUT MICHAEL SCARDECCHIO

A proven Manager with a unique blend of consultative and technical insight in the Telecommunication and Customer Service industries. Recognized for the ability to manage multiple priorities and interact with all levels of management to achieve business objectives. Skilled in analysis and documentation of business needs and detailed business requirements, specializing in change management and process improvement with a focus on identifying opportunities that will improve productivity.Specialties: •People Management•Customer Service Management•Operations Management•Business Development•Program Management•Project Management•Relationship Management

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