Michael Moran

Senior Support Specialist @Shopify

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Senior Support Specialist @Shopify

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EDUCATION

2020 — 2021

Collège de Maisonneuve

LPIC-1 Certification

2008 — 2008

Achieve Global Trainer Certification

Certificate, Training

2014 — 2014

CompTIA A+ Certification

IT Technologies

2017 — 2017

Udemy Alumni

Python Programming, Computer Programming

2016 — 2016

ITIL Foundation Certification

Project Management

2014 — 2014

CompTIA Network +

IT

SKILLS

Workforce ManagementTraining DeliveryProgram ManagementTalent ManagementCall CenterOrganizational DevelopmentLeadership DevelopmentCross-Functional Team LeadershipProcess ImprovementE-LearningInstructional DesignVendor ManagementPublic SpeakingWorkforce PlanningTeam BuildingCustomer ServicePerformance ManagementManagementCoachingPersonnel ManagementTeam LeadershipCall CentersCustomer ExperienceTeam ManagementRecruitingEmployee EngagementLeadershipTrainingHuman ResourcesEmployee RelationsProject PlanningNeeds AnalysisCustomer RetentionContact CentersSalesTelecommunicationsChange ManagementCrmTalent AcquisitionEmployee Training

ABOUT MICHAEL MORAN

Optimistic and fiercely positive by nature, I\'m that colleague that always looks for the silver lining and wants to shine a light of what we\'ve achieved, not just what\'s left to overcome. Team player and team leader by nature, I strongly believe that everyone wants to be the best version of themselves, but might need some guidance to get there. My mission is to uplift the team, so we can bring our business and talents to new heights- Strategic thinking and planning - Operational expertise - Training - Performance and people management - International team management

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Michael Moran — Senior Support Specialist at Shopify in Montreal, QC, CA | Unifers