Patrick J.

Senior Merchant Success Manager @Shopify

Product consultant: understanding customer needs, scoping product solutions, and analyzing performance. • User research, customer feedback, and product requirement scoping to influence the product roadmap. • Increase product adoption (product positioning, sales enablement materials, product presentations). • Ecommerce & retail strategy for merchants (digital marketing, SEO, tech stack, etc). • Project management: Lead team projects to increase organization impact and scale including weekly role updates, team strategy sessions, merchant service level definitions project, SEO knowledge program, team Homesite presentations, and onboarding program.