Michael Juhas
Chief Customer Officer (CCO) @Digital Remedy
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WORK HISTORY
Chief Customer Officer (CCO) @Digital Remedy
New York, NY, US
Led a national client services and operations team of 60+ members, with an average employee tenure of 5+ years• Managed a portfolio of 50+ client accounts, achieving 100% of quotas and driving an average of 10%+ YOY growth, including a 45% increase in revenue from FY 2023 to FY 2024• Secured a 91%+ customer renewal rate, quarter over quarter, as a result of optimal KPI tracking and client relations • Acted the voice of the customer at the executive level, ensuring their perspectives are heard in strategic discussions• Evaluated and integrated new strategic partnerships across various platforms including DMPs, mobile solutions, attribution vendors, and video platforms• Led client presentations across multiple digital platforms (Display, Mobile, Video, OTT, Audio, Social, Search, Native)
EDUCATION
Syracuse University
Bachelor of Science - BS, Sport managment
SKILLS
ABOUT MICHAEL JUHAS
Senior client services executive with nearly two decades of experience leading digital advertising, media strategy, and operations for Fortune clients. With a proven track record in managing multimillion-dollar campaigns for top brands like American Express, Disney, and Jersey Mikes, I bring a results-oriented approach to client retention and revenue growth. Adept at fostering strategic partnerships, leading cross-functional teams, and developing innovative strategies that drive impactful results.Passionate about integrating data-driven solutions with creative marketing strategies to achieve business objectives. Known for a collaborative leadership style and delivering exceptional client experiences, I excel in transforming challenges into opportunities for growth.EXPERTISE🟦 Digital Campaign Management🟦 Account Management🟦 Client Retention & Renewal🟦 Revenue & Profit Growth🟦 Team Leadership & Training🟦 Data Analysis & Reporting🟦 Media & Advertising (SaaS/Digital)🟦 Sales & Marketing🟦 Financial Management🟦 Strategic Partnership Development🟦 Business Development🟦 New Product StrategyTECHNICAL SKILLS🟦 Siebel🟦 SPSS🟦 Salesforce🟦 DV360🟦 Sizmek🟦 Apollo🟦 JIRA🟦 NetSuite🟦 Xandr🟦 Simpl.fi🟦 Placements.io🟦 Yahoo🟦 Zeta (formerly Rocket Fuel)🟦 Database Research🟦 Microsoft Office Suite
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