Michael Abouav
Director, HR Systems & Shared Services @El Camino Health
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WORK HISTORY
Director, HR Systems & Shared Services @El Camino Health
Leading multi-year modernization of HR Shared Services, HR Systems, and People Analytics. Responsible for service delivery to clinical and non-clinical employees as well as HR technology roadmap. Oversee implementation of all Workday enhancements and releases. Research evolving Tech and Analytics trends (e.g. GenAI) and implement market best practices.• Designed and launched El Camino’s tiered service delivery model from the ground up, centralizing employee inquiry response and HR Operations under a single team.• Implemented ServiceNow HRSD, creating a one-stop shop portal (“AskHR”) for employees\' HR inquiries as well as robust Case Management and Knowledge Management capabilities for HR support teams.• Implementing Generative AI powered ServiceNow NowAssist Virtual Agent in order to provide 24/7 HR support for employees, built upon a robust knowledge base within the platform. Go-live in Fall 2025.• Led development and rollout of Executive People Dashboards in Workday, providing actionable insights to leaders rather than just static data.
EDUCATION
Sonoma State University
Bachelor of Arts
San Francisco State University
Master of Business Administration - MBA
SKILLS
ABOUT MICHAEL ABOUAV
Enterprise HR transformation leader with a record of modernizing HR service delivery…
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