Michael Phelan
Genesys Cloud Project Owner & Uc Project Manager @Intrum
Signup · Get unlimited contacts
WORK HISTORY
Genesys Cloud Project Owner & Uc Project Manager @Intrum
GB
Responsible for the migration to Genesys Cloud from PureConnect in 20 European Countries with integration with CMS systems, Mulesoft/Cloudhub2, MSTeams, Qualtrics, Vonage, Whatsapp, PSP and payment portals. Also playing a major part in the introduction of Agile Way of Working using Scrum and Kanban methodologies based on the SAFe Framework. I am a certified SAFe Practice Consultant (SPC) and coach others on using Agile methodologies.
EDUCATION
The Open University
Masters in Engineering MEng, Information Technology
South London College
HNC in Engineering, Information Technology
SKILLS
ABOUT MICHAEL PHELAN
Digital Program Manager Recruited to carry out a dual role of managing a team of…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.